Live Chat:
For quick questions, Live Chat is available Monday through Friday, 8:00 AM to 4:30 PM (Arizona time, excluding holidays). You don’t need to be logged in—simply visit support.asuprep.org and click the maroon Chat Icon in the lower right corner, then select IT. Live chat gets you with our first available team member, and we can start Zoom sessions from the live chat if needed.
Tickets/Email:
Students and families can create a ticket directly with IT Support by emailing [email protected]. You can email us from any personal or school email address. If you’re logged into the support portal, you can also submit a ticket directly. We work to respond within the same business day, but you can submit a ticket any time!
Text Support:
Need support quickly? You can text 602-737-2242 to reach our live chat team, available during the same hours as Live Chat. While texting can be convenient, please remember it may be harder to share screenshots or join a support call if you’re not on the device with the issue.
Voice Calls:
IT Support does not have a direct phone line, but we’re happy to set up a Zoom meeting if a voice call is needed. Just let us know, and we’ll arrange it!
Schedule a Zoom Call:
We offer remote IT office hours on Mondays and Wednesdays from 2:00 pm to 4:00 pm Arizona time, excluding holidays.
Click here to schedule a time with our team. You'll need to join our team member in Zoom at the time you select, from the device we need to troubleshoot on if possible. You'll be emailed the link to the Zoom meeting.