Troubleshooting: Access & Loading Issues

Follow the steps below in order. Most issues are resolved within the first few steps.

 Before You Begin 

Important: Logging in directly to apps may cause errors due to SSO requirements.

 Step 1: Quick Fixes 
  • Save your work and close extra tabs
  • Confirm you're signed into your ASU Prep Google account
  • Restart your browser
 Step 2: Update Your Browser 
 Step 3: Enable Cookies 

Cookies are required for course content and progress tracking.

 Step 4: Clear Cache & Cookies 
 Step 5: Disable Extensions 

Ad blockers and extensions can interfere with course content.

 Step 6: Restart Your Device 

Fully restart your device and log back in.

 If the Issue Continues 
  • Check for VPN or parental controls blocking content
  • Try a different browser (Chrome or Firefox recommended)
  • Try a different device
  • Try a different internet connection